We make every effort to ship your products to your desired destination in the most economical way possible given your specified in-hands date and production limitations. The most economical means of transportation is typically UPS Ground, FedEx Ground or USPS. In some cases where product is extremely heavy, another common carrier may be used.
All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We cannot be held responsible for goods lost or delayed by the carrier, international or US Customs departments or by 'acts of God'. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call toll-free at 800-680-0378 for assistance.
We can ship to most locations in the US and abroad although individual carriers have restrictions regarding PO and APO boxes.
All orders will be shipped using the factory’s account and you will be provided with the estimated shipping at the time of your order. The credit card used for payment will be either credited or charged for the difference after your order has shipped. If you prefer to use your own account, in most cases, we can accommodate. depending on where the product is shipping from. The factory will charge a processing fee for 3rd party shipments. Please provide us with the carrier name and your account number either via email or in the 'additional instructions' section of the order form.
Because Eclipse Marketing sends its products from a network of factories around the country and abroad, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to notify us of those needs.
Do you have a trade show in San Francisco and a sales meeting in New York? At Eclipse Marketing, it is no problem at all for us to send your items where they need to be. In the 'additional instructions' section of your order form, just specify that you need your order sent to multiple locations. An Eclipse Promotional Consultant will call you or send you an email to obtain the details. We require that at least one full carton of product is shipped to each location. Freight will be billed individually for each shipment on your final invoice and a handling charge for each additional location will be added.
A documentation fee may be charged to cover the added expenses involved with processing the paperwork for international orders. This fee varies per factory and you will be notified of this cost prior to processing your order.
Unless otherwise specified, most international shipments will be sent using UPS or FedEx standard shipping. If you require faster delivery, please let us know upon ordering so that we can arrange to send your merchandise by your preferred method or carrier. Please be aware that due to factors beyond our control such as customs clearance and national and international regulations regarding importing, delivery times for international deliveries cannot be guaranteed by Eclipse Marketing. We will do everything in our power to get your order shipped on time, but we will not accept responsibility for delays provided your order leaves the factory on time. You own the merchandise when it leaves the factory. Please also be advised that your invoice will not include duty, taxes or other charges relating to your international shipment and may be payable upon delivery or billed by the carrier.
Customer agrees that it will not hold Eclipse Marketing accountable for delays in delivery occasioned circumstances over which we have no direct control, such as acts of God, customs and carrier delays and losses, etc. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall We be liable for any consequential or special damages arising from any delay in delivery.