HOW TO ORDER
We make ordering a breeze!
Just CONTACT US via phone - (800) 680-0378 or email - info@fanprinter.com, and we will take care of all the details for you.
STEP #1 - Select your fan. (See "Choosing a Fan" below.)
STEP #2 - Place Your Order
We will need the following information in order to begin the order process.
- Fan Type (item number if known)
- Quantity
- Your in-hands date.
- Shipping address, your address (if different from shipping address), phone number and email
- Artwork - See Step #2 below.
STEP #2 - Prepare Artwork
- To create your own artwork - we will email you a template with the artwork guidelines for your particular fan.
- To have us create your artwork - email us or use our file upload tool to send us any logos, photos, fonts, etc. that you want included. We provide 30 minutes of artwork creation for free; which is normally adequate for standard layouts. We will let you know if your design will take longer before we start and provide you with a quote.
- You will receive a proof via email for your review and approval. If you need to make changes, we will send you a new proof after each revision. No order will go to production without your final approval.
STEP #3 - Payment
- You will receive an invoice via email. The email will contain 2 links, one to view and print your invoice, and the other link will open a window where you can pay by credit card online. We accept VISA, MasterCard and AMEX. Payment is required prior to production. Please note that some products have an over/under run of up to 10%. You will be charged/refunded for any balance after your fans have shipped.
STEP #5 - Production and Shipping
- Once we have received your art proof approval and payment has been made, the order will proceed to the production department. Production generally begins the 2nd business day after receipt of proof approval and paymnent. Delays in artwork approval or payment from customer will delay production and shipping, which FanPrinter.com/Eclipse Marketing Group cannot be held responsible for.
- Shipments are processed in the evening, therefore, you will receive your shipper tracking number via email the day after your product ships. Please see below for information, terms and conditions.
Choosing a Fan
We carry a large variety of fans and your choice of fan will be determined by the complexity of your artwork, how many you need, and when you need them. Browse the website or give us a call and we will be happy to make recommendations. The following are some things to consider when choosing your fans.
- When do you need them? All product have different production times. Production normally begins 2 days following artwork approval and receipt of payment and does not include shipping time in transit.
- Fan Type - Make sure the imprint area large enough to print everything you need printed?
- Fan material and color
- Number of imprint colors
- Complexity of artwork
- Do you need to have artwork created?
- How will your fans be distributed? Will you be handing them out or do you plan on mailing them?
- Will you need mailers or gift bags or boxes?
- Will you need RSVP cards, inserts or tags?
INFORMATION / TERMS AND CONDITIONS
- Additional Charges - Shipping - The cost for shipping provided on your invoice in only an estimate as the carrier will bill us after the product ships. In cases where the actual shipping cost is more then billed, your credit card will be charged for the balance.
- Overages - We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequenty charge or credit your charge card or account for up to 10% over and under the desired quantity.
- Production - Not all of the fans have the same production time. Please be sure to let us know PRIOR TO PLACING YOUR ORDER if there is a specific date that you need to have your fans by. Additonal charges will apply for rush orders. Please note that production normally begins 2 days after proof approval and receipt of payment. Delayed or late payments or proof approvals from customers will result in delayed production and may require expedited shipping methods or rush production charges.
- Rush Orders - Rush orders, by their very nature, will not allow time for a proof from the factory. Therefore, we cannot be responsible for any art discrepancies.
- Shipping - We make every effort to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically UPS Ground. In some cases, where product is extremely heavy, another common carrier may be used.
- All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. All goods become your property at the time they are accepted by the carrier. We cannot be held responsible for goods lost or delayed by the carrier, international or US Customs departments or by 'acts of God'. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care toll-free at 800-680-0378.
- Shipping Carrier - All orders will be shipped using the originating factory's preferred carrier and the estimated shipping will be invoiced with your order at published rates for that carrier at the time the order is placed. If you prefer to use your own account, in most cases, we can accommodate. depending on where the product is shipping from. Please provide us with the carrier name and your account number either via email.
- Saturday deliveries are limited to domestic US shipments only and only apply to UPS Next Day service. Saturday deliveries will result in additional shipping charges.
- Because FanPrinter.com / Eclipse Marketing sends its products from a network of factories around the country and abroad, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to notify us of those needs.
- Split Shipments - Do you have a trade show in San Francisco and a sales meeting in New York? It is not a problem at all for us to send your items where they need to be. When placing your order, just specify that you need your order sent to multiple locations. A Customer Care Representative will call you or send you an email in order to obtain the details. We require that at least one full carton of product is shipped to each location. Freight will be billed individually for each shipment on your final invoice and a handling charge of $10.00 for each additional location may be added.
- International Shipments - (Some products are not eligable for overseas shipping.) We are able to ship to most locations in the US and abroad although individual carriers have restrictions regarding PO and APO boxes. Unless otherwise specified, most international shipments will be sent using UPS Non-Continental 2nd day PM service. If you require faster delivery, please let us know upon ordering so that we can arrange to send your merchandise by your preferred method or carrier. FanPrinter /Eclipse Marketing work with customers all over the globe and ships to most countries outside the U.S. International customers should be aware that due to factors beyond our control such as customs clearance and national and international regulations regarding importing, delivery times for international shipments can not be guaranteed. We will do everything in our power to get your order SHIPPED on time but we will not accept responsibility for delays on overseas shipments provided your order leaves the factory on time. You own the merchandise when it leaves our factory. Please also be advised that we charge a $25.00 fee in order to cover the added expenses involved with processing the paperwork for international orders.
- Shipping Delays - Customer agrees that it will not hold FanPrinter.com / Eclipse Marketing Group accountable for delays in delivery occasioned by acts of God, customs delays or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall FanPrinter.com / Eclipse Marketing be liable for any consequential or special damages arising from any delay in delivery.
TERMS AND CONDITIONS
Warranties
FanPrinter.com / Eclipse Marketing Group warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to FanPrinter.com / Eclipse Marketing Group by the manufacturer of the goods. FanbPreinter.com/Eclipse Marketing Group makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.
Merchandise Consistency
Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with FanPrinter.com / Eclipse Marketing, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging. The most common example of this is apparel dye-lots.
Transfer of Ownership of Merchandise
All goods become your property at the time they are accepted by the carrier.
Acceptance
Your submittal of an online order and/or your signature/payment on our Order Acknowledgment/Invoice is a conditional acceptance by FanPrinter.com/Eclipse Marketing of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, FanPrinter.com/Eclipse Marketing hereby expressly conditions its acceptance of your offer on FanPrinter.com/Eclipse Marketing's assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and FanPrinter.com/Eclipse Marketing agree that any contract hereby entered into has been made and is to be construed to California State Law.
Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at 800-680-0378 within 10 days of receipt. We advise opening your merchandise to review its quality if you do not intend to use it right away. After this time we will be unable to go back to our suppliers for exchanges or refunds. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (Return Material Authorization) and provide you with a special shipping instructions.
Overages and Shortages
We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.
Sales Tax
FanPrinter.com/Eclipse Marketing is required by law to collect all applicable state and local taxes for services and goods shipped to California. Customers in other states or countries may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate by fax to 888-503-0637.
Cancellations and Alterations to Existing Orders
Once an Order Acknowledgment and Artwork Proof is approved and/or Invoice has been paid, we cannot guarantee our ability to make changes or cancellations to an order. FanPrinter.com/Eclipse Marketing will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, provided artwork "Proof Approval" and/or made payment, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.
Site Pricing
While we make the best effort to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change prices on the site at anytime. If a site price is incorrect on an item that you ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.
Site Images
We make the best effort to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product.
Special Offers
We enjoy providing valuable special offers to our customers. Unless stated otherwise, all special offers are subject to the following standard terms and conditions:
- Special offers may not be combined on a single order.
- Each product purchased is considered a separate order, even when multiple orders are placed at the same time.
- When qualifying for special offers, offer is good for product only and does not include, set-up, artwork/design fees, additional product options, rush charges, shipping or tax.
- Special offers are not valid on sample orders or orders under $300.
- Special offers may not be valid on certain items or out of stock items.
- To redeem any special offer, the coupon code must be given at the time of ordering. These terms allow us to create special offers that are valuable and simple. If you have any questions about these terms, please contact your Promotions Specialist.
- Each offer may only be used one time per customer.
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